PromptALERT Incorporated Trial Offer &
SUBSCRIBER TERMS & CONDITIONS
promptALERT Incorporated (identified
as "Patient Prompt" on the Order Form) and the Subscriber (as
identified on the Order Form) agree to the following promptALERT Inc.
1. DESCRIPTION OF SERVICES
PromptALERT shall
provide to you use of Patient Prompt (the “Service”)
conditional upon acceptance and compliance by the Subscriber with the Order Form and these terms and
conditions of the Agreement. The agreement
is a 14 Day Free Trial offer.
The Trial Offer is
subject to terms & conditions stated below excluding section 2C. to 2G. of this agreement.
2. PRICES & FEES
A. FEES:
The 14 Day Trial is a free offer. All calls made during the trial offer period
are at no charge to the subscriber. There are no additional charges or hidden
fees associated with this offer.
B.
CONTINUATION OF SERVICE: The subscriber
will be asked to acknowledge a continuation of service, 3 business days prior
to expiration of the Trial Offer period. Should the subscriber wish to continue
with said service it is understood that they agree to the following conditions
& fees:
One
Time Set Up Fee: $TBD
Monthly
Fee: $75.00 (includes up to 300 voice, text/sms, or email messages per month.)
Cost
Per Message: $0.25 cents per message up
to 2,000 messages in a one month period.
Volume
Saving: $0.20 cents per message should the volume exceed 2,000 messages in one
month.
Service
is a Month to Month Service and may be cancelled at anytime with 30 day written
notice by the subscriber.
C. BILLING:
The Subscriber shall pay the Fees for the Service by credit card or by
electronic funds transfer and such a
fee of Fifty Dollars ($50.00) shall be charged to the Subscriber in addition to
any fees incurred by promptALERT for any chargebacks or non-approved credit
card transactions. Any payment not
received from the Subscriber by the due date shall accrue (except with respect
to charges then under reasonable and good faith dispute), at the lower of 1.5%
of the outstanding balance per month (being 18% per annum), or the maximum rate
permitted by law, from the date such payment is due until the date paid.
Subscriber shall also pay all sums expended (including reasonable legal fees) in
collecting overdue payments.
Unless otherwise
stated, as a condition to the right to use the Service, the Subscriber must
provide satisfactory credit card or electronic funds transfer information prior
to the commencement
date of this Agreement. In the event that
the payment information of the Subscriber changes, the Subscriber must provide
promptALERT with a new valid credit card number within five (5) business days
(a business day for the purposes of this Agreement is defined as a day in which
the New York Stock Exchange is open).
The Subscriber acknowledges and agrees to allow promptALERT, from time
to time, to undertake steps to determine whether the credit card number
provided is a valid credit card number. Failure to provide a valid credit card
number or a credit card with sufficient credit limit available as set out
herein may result in the termination of the Agreement subject to the terms
herein. THE SUBSCRIBER,
D. TAXES:
The Subscriber shall be responsible for all sales, use, value added, or other
taxes or duties, as applicable, payable with respect to the Services
or otherwise arising out of or in connection with this Agreement, other
than promptALERT
E. EXPENSES:
The Subscriber is responsible for all of its Internet connection charges,
calling activities or phone bills related to the use of Services.
F. CHANGES IN FEES:.
promptALERT may, in its sole discretion, change prices, terms and conditions of
this Agreement to be effective (a)upon the next following Renewal Term provided
promptALERT gives not less than 60 days written notice to Subscriber of such
changes prior to the commencement of such Renewal Term; and (b) immediately, in
the event of a change to promptALERT
G. QUOTATIONS:
Unless otherwise indicated, promptALERT Inc.
3. INTELLECTUAL PROPERTY
A. LICENSE GRANT: PromptALERT grants
the Subscriber a nonexclusive, non-sublicenceable and nontransferable license
to use the Service during the Term, or renewal Term. Provided that Subscriber has paid all fees
owing pursuant to this Agreement when due, Subscriber will be entitled to
receive at no additional charge, (A) updates to the then current version of the
Service (B) new versions of the Service when promptALERT releases and makes
updates generally available from time to time to its Subscribers. If a version
to be released substantially alters or adds to the functionality and features
of the then current version of the Service, promptALERT reserves the right to
charge a price (as determined in its sole discretion) in respect of that
version to be released. This Agreement
does not entitle the Subscriber to any hard-copy documentation or other printed
materials, or
telephone assistance to the Service, unless specified in writing in the Order
Form
.
PromptALERT may
offer support for the Services as outlined in the Order Form. In such an event, the Subscriber is only
entitled to the support listed in the Order Form upon the terms and conditions
offered by promptALERT.
Subject to the
terms and conditions of this Agreement, promptALERT grants to the Subscriber
the right to use the Service and to integrate the Service into the Subscriber’s
applications solely for its own internal use and for no other purpose
whatsoever.
B. LICENSE
RESTRICTIONS: Except as otherwise expressly
permitted in this Agreement, or in any other agreement to which promptALERT is
a party, the Subscriber may not: (i) modify, translate or create any derivative
work of the Service; (ii) decompile, disassemble, reverse engineer, or
otherwise attempt to derive the source code or underlying ideas for the Service
(except to the extent applicable laws specifically prohibit such restriction);
(iii) copy, install or use the Service on any Server not listed in the Order
Form without promptALERT’s prior written consent; (iv) redistribute, encumber,
sell, rent, lease, sublicense, or assign or commercially exploit or make
available to third parties or otherwise transfer rights to the Service to any
other persons or to any other Server not listed in the Order Form; (v) remove
or alter any trademark, logo, copyright or other proprietary notices, legends,
symbols or labels in the Service; or (vi) violate any local, state, federal or
foreign law, treaty, regulation or convention applicable to Subscriber in
connection with use of the Services, which may include without
restriction, the Personal Information
Protection and Electronic Documents Act (PIPEDA) (Canada), similar
provincial or federal legislation in Canada and other analogous legislation in
the jurisdictions applicable to the Subscriber,
enacted from time to time, and other laws applicable to Subscriber
related to privacy, publicity, data protection.
C. PROPRIETARY
RIGHTS: All right, title and interest
to the Service, including all intellectual property in the Service (including
without limitation, copyrights, patents, trade secrets, trade marks, moral
rights and other intellectual property rights, in and to the Service, all
modifications, changes, enhancements, or additions thereto) or any know-how
developed during the course of this Agreement shall remain property of
promptALERT. To the extent Subscriber acquires any intellectual property rights
in the Service, Subscriber assigns such rights to
promptALERT and waives any moral rights it may have in the intellectual
property thereto and in favour of promptALERT.
The Subscriber acknowledges such ownership and intellectual property
rights and will not take any action to jeopardize, limit or interfere in any
manner with promptALERT’s ownership rights with respect to the Service. The Subscriber further acknowledges and
agrees that the Service is the property of promptALERT and that the only right
promptALERT has with respect to the Service and related material is to use them
in accordance with the terms of this License.
All right, title
and interest in any Content compiled by the Subscriber communicated via the
Service or any other application shall remain the sole property of the
Subscriber. The license granted under this Agreement gives promptALERT no
rights to such Content.
4. SUBSCRIBER
A. Multiple Users: As the Licensee you also acknowledge and agrees to cause all persons
who use the Service through the your computer or any computer belonging to
your, your affiliates, subsidiaries, parents or any other non-arm’s length
party to review and comply with the terms and conditions of this Agreement. You
further acknowledges and agree that as the Licensee you are solely responsible
and liable for any and all breaches of the terms and conditions of this
Agreement, whether such breach is the result of use of the Service by your or
by any other user of persons using the Service through the your license.
B. COMPUTER EQUIPMENT:
The Subscriber acknowledges and agrees to these requirements and further agrees
that it will not be entitled to receive technical support relating to any
issues other than the Service as unmodified.
PromptALERT does not represent or warrant that a non-recommended
configuration will enable the Subscriber to successfully access, operate or use
the Service or the installation of any hardware or software to meet the minimum
computer requirements will not cause damage to the Subscriber’s computer, peripherals,
software or data.
C. ACCESS TO THE
SERVICE: Portions of the Service shall
be accessed through the Internet. The
Service does not include Internet access.
The Subscriber acknowledges and agrees to purchase and maintain Internet
access at its own expense and is solely responsible for any expense with
respect to Internet access. The Subscriber further acknowledges and agrees to
compensate promptALERT for the Service as set forth in the Order Form even if
the Subscriber does not have available Internet access.
Subscriber
acknowledges and agrees that it is beyond the reasonable control of promptALERT
to ensure that use of the Internet or the Service will be free of virus, worms,
Trojan horse or disabling devices or other code that manifests contaminating or
restrictive properties and promptALERT shall not be liable for any loss or
damage with respect to any damage incurred by the Subscriber, directly or
indirectly, when it accesses the Internet.
D. NO CRITICAL
APPLICATIONS: The Subscriber acknowledges
and agrees that the Service is not designed, intended, authorized or warranted
to be suited for hosting life-support application or other critical
applications where failure or potential failure of the Service can cause
injury, harm, death or other grave problems, including, without limitation,
loss of hospital life-support systems, and delays in getting medical care or
other emergency services. The Subscriber
acknowledges and agrees that use of the Service to support such application is
fully at its own risk and that the Subscriber assumes all risk arising out of
such use.
E. CONTENT:
The Subscriber acknowledges that promptALERT assumes no responsibility for and
exercises no control over the Content communicated via the Service as provided
by the Subscriber (the "Content"). promptALERT shall
not be liable for any loss or damage arising out of inaccurate and/or
incomplete Content provided by the Subscriber.
promptALERT makes no representation or warranty
that the Service shall accurately contact or connect with any third parties as
directed by the Subscriber or that such Content such be communicated in its
entirety.
F. TERMINATION IN
EVENT OF BREACH: The Subscriber acknowledges
and agrees that, in addition to the termination rights set out herein,
promptALERT may, in its sole discretion, suspend or terminate one or more
features of the Service without notice or refund if the Subscriber is in breach any term or condition of this
Agreement.
G. SENDING
SUBSCRIBER INFORMATION: promptALERT and/or its
suppliers may send the Subscriber information about the Service via email
addresses provided by the Subscriber.
The Subscriber acknowledges that it provides its informed consent to
said communications.
5. SUBSCRIBER
A. PROHIBITED USE: The
Subscriber agrees that it shall not use the Service or other features of the
Service to, directly or indirectly:
In addition to
promptALERT’s termination rights set out elsewhere in this Agreement, the
Subscriber may terminate this Agreement if the Subscriber engages in one or
more of the above-prohibited activities.
Subscriber agrees to indemnify and hold harmless promptALERT and its
officers, directors, shareholders, employees and agents from and against all
third party claims arising due to a breach of any of the provisions of this
Section.
B. SECURITY: The Subscriber is
solely responsible for taking the necessary precautions to protect itself and
its equipment, software, files and data against any and all risk inherent in
the use of this shared resource. Without
limiting the foregoing:
The Service are
accessed via a personalized URL which requires passwords and login ID’s,
identification devices or codes to access (collectively, “Access Device”) as set forth in the Order Form. The Subscriber understands that possession or
knowledge of an Access Device may result in that person being able to access
the Service. The Subscriber acknowledges
and agrees that the maintenance of the security of the Service is the
Subscriber’s responsibility and promptALERT and its suppliers are released from
any liability resulting from unauthorized access into the Service not caused by
our negligence. . In no event shall promptALERT be liable for any loss of
Content or other claims, losses, actions, damages, suits or proceedings to the
extent the same arose from unauthorized access to the Licencee
6. SERVICE MONITORING
A. MONITORING: promptALERT has no obligation to monitor Content, the effectiveness of the
Content or the Subscriber’s use of the Service.
Notwithstanding the foregoing, the Subscriber acknowledges and agrees
that promptALERT may monitor and investigate Content being transmitted or
distributed on the Service from time to time to disclose any information as
necessary to: satisfy any law, regulation or other governmental request or to
assist in the pursuit of any legal action against Subscriber, operate the
Service properly, ensure or enforce compliance with this Agreement, or protect
promptALERT or other users of the Service.
B. BANDWIDTH
RESTRICTION: promptALERT reserves the
right to establish space and/or bandwidth limits for the Content transmitted on
the Service. At the option of
promptALERT, Content that exceeds these limits may not be delivered and no loss
or damage shall result in such an event.
C. MAINTENANCE:
PromptALERT and/or its suppliers may perform scheduled and unscheduled
maintenance to the Service. PromptALERT
shall make commercially reasonable arrangements to inform the Subscriber of
said maintenance and times. The Service
may not be available during such times and promptALERT makes no warranty or
guarantee that the corrections of any errors in the Service will be completed
during maintenance. The Subscriber acknowledges and agrees that promptALERT
shall not be liable for any claims, losses, actions, damages, suits or
proceedings resulting from, arising out of or otherwise relating to any
interruption or cessation of the Service as a result of any and all maintenance
conducted.
7. TERM
A. TERM:
The Term of this Agreement is as set forth in the Order Form and shall be
renewed automatically in accordance with the Order Form and shall renew unless
notice of non-renewal is given by the Subscriber prior to the expiration of the
initial Term set forth in the Order Form.
B. TERMINATION:
Subscriber shall have a thirty (30) day
period ("Acceptance Period") from the date of this
Agreement to evaluate the Services to determine whether such Services meets the
Subscriber
Subject
to the provisions of Section 7(C) of the Terms and Conditions hereof, this Agreement
may be terminated:
(a) if either party fails to perform any of its
obligations, or there is a material breach of any of the provisions of this
Agreement; provided that the party terminating this Agreement shall first have
given prior written notice to the other of its intent to terminate, together
with details of the default causing the termination, and the party receiving
such notice shall have been given ten (10) days to cure any such default; or
(b) immediately, if either party (A) ceases or threatens to cease to carry
on its business, commits an act of bankruptcy, makes an assignment or bulk sale
of its assets, or proposes a compromise or arrangement to its creditors, or (B)
is subject to any proceeding that is taken to (i) compromise or make an
arrangement with that party
Any termination by
promptALERT shall be in addition to and without prejudice to such rights and
remedies as may be available including, without limitation, injunctive and
other equitable remedies.
C. EFFECT OF
TERMINATION: In the event of termination
of the Agreement for any reason, the Subscriber shall have no further right to
the Service and shall grant to promptALERT access at reasonable business hours
to any location where the Service may be located in order to remove any
software associated with the Service and which belong to promptALERT.
Further, upon
termination:
(a) each of the parties
shall deliver or destroy all Confidential Information of the other party which
is in its possession, care or control;
(b) Provided that the
Term of the Subscriber
8. CONFIDENTIALITY
In the performance
of this Agreement or in contemplation thereof, promptALERT and the Subscriber
may each have access to know-how, trade secrets and confidential information
owned by the other ("Confidential Information"). Each party shall keep all Confidential
Information with the same care as it would keep its own proprietary information
and shall only disclose Confidential Information to its respective employees on
a need to know basis. The foregoing
shall not include Confidential Information which: (a) is known publicly; (b) is
generally known in the industry before disclosure; (c) has become known
publicly, without fault of the receiving party, subsequent to disclosure by the
disclosing party; or (d) is required by law or order of the court or other
governmental authority to be disclosed provided that the parties agree to give
the other party prompt notice of the receipt of any subpoena or other similar
request for such disclosure.
9. TRANSMISSION OF NOTIFICATION
The Service may
include notification by promptALERT on behalf of the Subscriber to third
parties based on Personal Information (as the term is defined in the Personal Information Protection and
Electronic Documents Act) provided
by the Subscriber or located in the Subscriber’s electronic storage
device(s). The Subscriber represents and
warranties to promptALERT that it has obtained informed consent to the use,
collection and disclosure of Personal Information collected by the Subscriber
for promptALERT’s use pursuant to the Service.
promptALERT its affiliates, subsidiaries, suppliers, reseller and agents
and each of their respective directors, officers, employees, agents and
professional advisors shall at all time be indemnified and saved harmless by
the Subscriber from and against all claims whatsoever (including costs,
judgments, charges and expenses including legal fees in connection therewith)
brought, commenced or prosecuted against the Subscriber for or in respect of
any act, deed, matter or thing whatsoever made, done acquiesced in or omitted
in or about or in relation to any and all liabilities, costs, charges and
expenses which promptALERT sustains or incurs in or about or in relation to the
Subscriber’s violation or breach of the collection, use and disclosure of
Personal Information provided by the Subscriber or located in its electronic
storage device(s).
10. PRIVACY
promptALERT shall collect, use and disclose information about the
Subscriber in order to contact the end-user about the Service, invoice the
Subscriber, answer inquires from individuals wishing to contact the Subscriber,
provide technical support and field inquiries about the Service, accumulate
demographic non-personalized information about the Subscriber’s clients,
communicate new business development initiatives and generally to comply with
the law.
The
Subscriber agrees that it has given its informed consent for the collection,
use and disclosure of the Subscriber’s information as described herein.
promptALERT
represents and warrants that it shall not use the Subscriber’s information for
any other purpose than stated in this Agreement.
The Subscriber
represents and warrants that it has not or shall not violate the Personal Information Protection and
Electronic Documents Act, the Personal Health Information Protection Act (Ontario), or other analogous acts and regulations, such as the Health Insurance Portability and Accountability Act (USA), to which the Subscriber is, or may
be, subject to in carrying forth its obligations under this Agreement.
11. DISCLAIMER OF WARRANTY
THE SERVICE
NO
SOME JURISDICTIONS
DO NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES OR CONDITIONS OR THE
LIMITATION OF LIABILITY IN CERTAIN CIRCUMSTANCES, SO THE ABOVE EXCLUSIONS
12. LIMITATION OF LIABILITY
IN NO EVENT SHALL
PROMPTALERT
IN NO EVENT SHALL
PROMPTALERT’S LIABILITY FOR ANY CLAIM ARISING OUT OF THIS AGREEMENT EXCEED THE
FEES PAID TO PROMPTALERT BY THE SUBSCRIBER UNDER THIS AGREEMENT DURING THE
THREE (3) MONTH PERIOD IMMEDIATELY PRIOR
TO THE CAUSE OF ACTION. IN NO EVENT SHALL PROMPTALERT’S MAXIMUM, CUMULATIVE
LIABILITY FOR
13. INDEMNIFICATION
The Subscriber
shall indemnify and hold promptALERT and its affiliates, subsidiaries,
suppliers, reseller and agents and each of their respective directors,
officers, employees, agents and professional advisors harmless from and against all claims
whatsoever (including costs, judgments, charges and expenses including legal
fees in connection therewith) brought, commenced or prosecuted against
promptALERT for or in respect of any act, deed, matter or thing whatsoever
made, done, acquiesced in or omitted in or about or in relation to any and all
liabilities, costs, charges and expenses which promptALERT sustains or incurs
in or about or in relation to the Subscriber’s violation or breach of any term,
condition, representation or warranty of this Agreement, any Content or data
displayed, distributed or otherwise disseminated by the Subscriber using the
Service or the Subscriber’s violation, alleged violation or misappropriation of
any intellectual property right or non-proprietary right of a third party.
With respect to the
indemnities provided herein,
(i) the aggrieved party shall promptly notify the indemnifier in
writing of the claim; (ii) the indemnifier shall have sole control of the
defence and all related settlement negotiations with respect to the claim; and
(iii) the aggrieved party shall cooperate fully to the extent necessary, and
execute all documents necessary for the defence of such claim.
14. SURVIVAL
All indemnification obligations, disclaimers of warranties and
limitations of liability of this Agreement shall survive the termination or
expiration of this Agreement. Sections 3, 4, 5, 6, 7(C), 8, 9, 11, 12, and 13 of the
Terms and Conditions shall also survive the expiration and termination of this
Agreement.
15. GOVERNING LAW
This Agreement is
governed by, and is to be construed and interpreted in accordance with, the
laws of the Province of Ontario and the laws of Canada applicable in the
Province of Ontario, and each of the parties irrevocably attorns to the
exclusive jurisdiction of the courts of Ontario.
The Subscriber
acknowledges and agrees that it grants its informed consent to waive a trial by
judge and jury but not by judge alone. Such waiver shall be independent of the
agreement to attorn to the exclusive jurisdiction of the courts of Ontario.
16. NOTICE
Unless otherwise
specified, each notice to a party must be given in writing and delivered personally
or by courier, sent by prepaid registered mail to the address set forth in the
Order Form or transmitted by fax or electronically. Any notice, if delivered
personally or by courier, will be deemed to have been given when actually
received, if transmitted by fax or electronically before 3:00 p.m. on a
business day, will be deemed to have been given on that business day, and if
transmitted by fax or electronically after 3:00 p.m. on a business day, will be
deemed to have been given on the business day after the date of the
transmission.
17. GENERAL PROVISIONS
A. HEADINGS
B. EXTENDED MEANINGS: Unless otherwise specified, words importing
the singular include the plural and vice versa and words importing gender include all genders. The term “including” means
“including without limitation.”
C. SEVERABILITY: If any provision of this
Agreement is or becomes illegal, invalid or unenforceable in any jurisdiction,
the illegality, invalidity or unenforceability of that term will not affect:
the legality, validity or enforceability of the remaining provisions of this
Agreement; or the legality, validity or enforceability of that provision in any
other jurisdiction.
D. ASSIGNMENT:
promptALERT may assign this Agreement without obtaining the consent of the
Subscriber. The Subscriber may not
assign this Agreement. This Agreement
enures to the benefit of and binds the parties and their respective successors
and permitted assigns.
E. WAIVER:
No waiver of any provision of this Agreement is binding unless it is in writing
and signed by the party entitled to grant the waiver. No failure to exercise and no delay in
exercising, any right or remedy under this Agreement will be deemed to be a
waiver of that right or remedy. No
waiver of any breach of any provision of this Agreement will be deemed to be a
waiver of any subsequent breach of that provision.
F. ENTIRE AGREEMENT:
This Agreement, including any schedules hereto, and the Order Form constitute
the entire agreement between the parties with respect to the subject matter and
supersedes all prior negotiations and understandings. No provision may be amended or waived except
in writing.
G. REMEDIES
CUMULATIVE: The rights and remedies under
this Agreement are cumulative and are in addition to and not in substitution
for any other rights and remedies available at law or in equity or otherwise. No single or partial exercise by a party of
any right or remedy precludes or otherwise affects the exercise of any other
right or remedy to which that party may be entitled.
H. COUNTERPARTS:
This Agreement may be executed and delivered in any number of counterparts,
each of which when executed and delivered is an original but all of which taken
together constitute one and the same instrument. A party’s transmission by facsimile or by
electronic signature of a copy of this Agreement duly executed by that party
shall constitute effective delivery by that party of an executed copy of this
Agreement to the party receiving the transmission. A party that has delivered this Agreement by
facsimile shall forthwith deliver an originally executed copy to the other
party or parties.
I. RELATIONSHIPS OF
THE PARTIES: Nothing contained in this
Agreement shall be deemed or construed as creating a joint venture or
partnership between the parties; no party is by virtue of this Agreement
authorized as an agent, employee or agent representative of the other party.
L. NON-EXCLUSIVITY:
Nothing in this Agreement will be construed to prevent promptALERT from
marketing, licensing, selling or otherwise providing the Services or any aspects of promptALERT